Returns & Exchanges

We stand behind the rugged durability of our products and offer a 60-day window for returns or exchanges if you are not completely satisfied with your audio experience. All items must be returned in their original packaging and in like-new condition to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to start the process and select your reason for return.

2

Print Your Label

Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely attach it to your Turtlebox's original shipping carton.

3

Ship It Back

Drop off your package at any authorized carrier location, ensuring all original accessories and charging cables are included inside the box.

4

Inspection and Refund

Our technical team will inspect the device upon arrival, and your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing